Auto Repair: HOW DO They Screw Up An Engine oil Change?
Auto Repair Insurance
Auto Repair: How Can They Screw Up An Engine oil Change?
"It's about beating the clock." This quotation originates from a smart old service supervisor, advising me how to maximize my income as a flat-rate tech. If you've ever wondered why your car doesn't get set correctly, or all your concerns weren't attended to, you can blame, in part, the flat-rate pay composition.
Flat-rate simply means that your auto technician is paid a set fee for a particular repair, it doesn't matter how long the repair actually can take. In other words, if your vehicle needs a drinking water pump, which will pay two time of labor, and the mechanic completes the job in a single hour, he gets paid for two.
In theory, this can work in your favor. If the job takes longer, you still pay just the "predetermined" labor amount. THEORETICALLY, not reality!
The flat-rate pay framework was created to drive productivity. It is rather effective. The flat-rate pay system stimulates technicians to work solid, but it generally does not promote quality.
In terms of getting your car fixed correctly, the flat-rate pay framework has disastrous results. Flat-rate technicians are constantly looking for shortcuts to overcome the clock in order to maximize the number of hours they expenses. Experienced flat-rate technicians can costs from 16 to 50 time in an 8 hour day.
It's these shortcuts and the breakneck rate at which chiseled rate technicians work that result in some of the most idiotic mistakes. Within the rapid-fire pace of your shop I've observed technicians start machines with no oil. I've seen transmissions fallen, smashing into little parts onto the shop floor. And I've seen automobiles driven through bay doors--all in the name of "beating the time clock."
Flat-rate technicians can get quite intricate with shortcuts. The best was the implementation of 6-foot-long 2-by-4, that was put under the engine motor for support while a electric motor mount was removed. It made a job predetermined to consider 1.5 hours achievable in twenty minutes. A win-win, right? The technician makes extra cash; you get your vehicle back faster.
Actually, in many cases the placement of this 2-by-4 ruined the oil pan. Moreover, it triggered the car, your car, to balance precariously 6 legs in the air, as the technician manipulated the car lift to access your engine support.
This plan was abruptly discontinued when a technician's 2-by-4 snapped causing the automobile to crash nose area down onto the concrete floor.
Sometimes the shortcuts create very refined disturbances, which create problems overtime. An instant example: a vehicle had its transmission serviced with a fresh filter, gasket, and fluid. During the method, the technician was able to save time by twisting the transmission dipstick tube somewhat, to be able to obtain the transmission pan out faster. The vehicle was reassembled, and the tech re-bent the tube back to place and off it went--no concerns....
Half a year later, the vehicle went back with an intermittent misfire. The engine wasn't jogging on all cylinders. After considerable diagnostics, it was learned that the transmission dipstick tube possessed chaffed through the engine funnel, intermittently grounding out an injector. Hmm, that's unusual. Don't usually observe that.
The high-speed environment and the subsequent shortcuts illustrate the devastating ramifications of the flat-rate, sales-driven pay composition on the quality of car repairs.
No surprise even an essential oil change gets screwed up!
The poor quality of work inspired by the smooth rate pay framework is disconcerting enough. Unfortunately, it doesn't stop here. The negative effects of flat-rate get exponentially even worse, as it starts "wide" the entranceway to rip you off!